Frequently asked questions
Everything parents usually ask before booking.
What is hohofon?
A magical phone call for kids aged 3–10. At the time you book, you dial our number and hand the phone to your child. Your child is greeted by name and hears praise for the two things you wrote in the order.
Is that a real person on the phone?
No. All the voices come from an AI voice assistant, not a live person. At the start, Hoho the elf tells your child in a playful way that AI makes the call possible (you can switch this off in the order). If your child asks whether this is a robot or a computer, the voice answers honestly: a computer with AI helps it talk. If your child asks whether Santa is real, it gently suggests asking the family.
Who calls whom?
You call us. Your confirmation e-mail has the number. Call it during your window from the cell phone in your order, and please don’t hide your caller ID: that’s how we recognize your call. We don’t call you.
Who will my child talk to?
Hoho the elf answers the phone and lets your child choose: Santa Claus, Mrs. Claus or Comet the reindeer.
How long is the call?
5 minutes for one child, plus 1 minute for each additional child, up to 4 children in one call. The time isn’t extended, so have all the children at the phone from the start.
How much does it cost?
$8.99 CAD for the first child, +$4.99 CAD for each additional child. You see the final price before you pay. Any applicable tax is included in the price.
When can we call?
You pick a 25-minute window between 3 PM and 8 PM your local time. Christmas calls run every day until December 24 (until 6 PM that day), and St. Nicholas Day calls until December 6.
Is it safe for my child?
A parent or another adult stays nearby for the whole call. Santa never asks for a last name, an address, a school or a phone number, never sells anything and never promises presents. In the order, please write only your child’s first name, age and the two things to praise.
Do you record the call?
We never record the audio. A written transcript is kept for 14 days for child safety and then deleted. The website uses no cookies and no trackers.
What if we miss our window or the call fails?
If your window passes without a call, we e-mail you a link to pick a new time. If you don’t pick one within 48 hours, we refund your card. If the call fails because of a problem on our side, you can pick a new time or get a full refund.
Can I cancel?
Yes, up to 2 hours before your window. Just reply to the confirmation e-mail and we’ll refund you in full.
How can I reach you?
By e-mail at help@hohofon.com. We reply within 2 business days.