Terms of Service
hohofon.com – calls with Santa Claus for families in the United States and Canada · Version NA 1 (draft), November 2026
1. Who we are
hohofon is run by LAMPADA LIGHTING, a. s., Lúčna 1885/12, 900 01 Modra, Slovakia (European Union), company ID 45631875. Contact: help@hohofon.com.
2. What you get
A phone call in which your child talks with Santa Claus. Santa’s voice is created by an AI voice assistant, not a live person. The call lasts 5 minutes for one child plus 1 minute for each additional child (up to 4 children). You book a 25-minute window and you call our number within that window, from the phone number you entered in the order. We do not call you.
3. Price and payment
The price is shown before you pay, in US or Canadian dollars, and any applicable tax is included in it. We never see your card number.
Payment: payments are processed by Link (Stripe), which acts as the reseller (merchant of record) and collects any applicable tax. Your card statement shows LINK.COM*. Link sends the receipt and handles questions about the payment and refunds; we provide the call.
4. Your part
- The call is for children aged 3–10. A parent or another adult stays nearby for the whole call.
- All children in the order are at the phone for the whole call. The time is not extended.
- Call from the phone number in your order and do not hide your caller ID – this is how we recognize your call.
- A quiet room and the speakerphone help Santa understand your child.
5. If the call doesn’t happen
If your window passes without a call, we e-mail you a link to pick a new time. If you don’t pick a new time within 48 hours, we refund your payment to your card. If the call fails because of a problem on our side, you can pick a new time or get a full refund.
You can cancel up to 2 hours before your window by replying to the confirmation e-mail; we refund you in full.
6. How Santa talks with your child
- At the start, Hoho the elf tells the child in a playful way that Santa talks thanks to artificial intelligence (you can switch this off in the order). If a child asks whether Santa is real or a computer, Santa tells the truth.
- Santa never asks for a last name, an address, a school or a phone number, never sells anything and never promises presents.
- If a child says something that suggests they may be in danger, Santa gently encourages them to talk to a trusted adult. In an emergency, call 911. The 988 Suicide & Crisis Lifeline (call or text 988) works in the USA and Canada.
- We never record the call audio. A written transcript is kept for a short time for child safety (see the Privacy Policy).
7. Your rights
Nothing in these terms limits the rights you have under the consumer protection laws of your state or province. Questions or complaints: help@hohofon.com – we reply within 2 business days.