Privacy Policy
hohofon.com – Puerto Rico · Version NA 1, November 2026
1. Who is responsible
LAMPADA LIGHTING, a. s., Lúčna 1885/12, 900 01 Modra, Slovakia (EU), company ID 45631875 – contact help@hohofon.com, company phone (not a support line) +421 911 330 392. As a company in the European Union we follow the GDPR for every customer, and the U.S. and Canadian rules for children’s privacy (COPPA, PIPEDA).
2. What we collect and why
- From you, the parent: e-mail, the phone number you will call from, state or province, time zone and language – to book the call, recognize your call and send you the confirmation.
- If you choose that we call you: we use this number to place the call and keep with your order the time of your consent and the time and result of each attempt (no audio).
- About your children, from you: first names, ages, the two things Santa should praise and your family customs (for example cookies and milk) – only so that Santa can talk with your child.
- Payment: Stripe processes your card. We only receive the payment status and amount.
- The chat on this website (Hoho): an AI helper that answers general questions from parents. Your messages are processed by our AI model provider. Please don’t write personal information there. We keep the conversation in masked form for up to 30 days to improve the answers.
- The website uses no cookies, no trackers and no advertising tools. Our web server keeps short technical logs for security.
3. Children’s privacy (notice to parents)
- We collect children’s information only from the parent, in the order, and use it only for the call. We never sell or share it for advertising.
- Your child’s voice is processed live during the call to understand the speech and is never recorded.
- A written transcript of the call is kept for 14 days so that we can check child safety and fix problems, then it is deleted.
- Paying by card is how you, the parent, give your consent. You can ask us at any time to see or delete your child’s information, or to stop using it: help@hohofon.com.
4. Who helps us
Stripe (payments), our phone line provider (Telnyx, USA), our speech and voice providers, our AI model provider (Anthropic, USA) and our hosting (Websupport, Slovakia). They process the data only on our instructions and under data protection agreements. Data may be processed in the EU and in the USA.
5. How long we keep it
- Children’s names, ages, praises and customs, your phone number and e-mail: deleted 14 days after your call window.
- Call transcript: 14 days (a transcript flagged for a child-safety check: until the check, at most 30 days).
- Payment records without any information about children: as long as accounting law requires (up to 10 years).
6. Your rights and complaints
You can ask for a copy, a correction or the deletion of your data, or object to its use: help@hohofon.com. You can also complain to the U.S. Federal Trade Commission, the Office of the Privacy Commissioner of Canada or the Slovak data protection authority (Úrad na ochranu osobných údajov).